Privacy notice                   

Water Solutions Ireland is committed to ensuring that your privacy is protected at all times. This Privacy Notice sets out how we use and protect any personal information that is provided to us.

Should we ask you to provide information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Notice.

We may update this policy as and when required. You should check our website from time to time to ensure that you are happy with any changes. This Privacy Notice is effective from 25 May 2018.

 

Information you provide to us

We may hold the following electronic data:

Name

Company name

Email address

Work landline number, if provided

Work mobile number, if provided

Any Feedback information, if provided

Financial and Credit Card information, if provided

Training/Qualification certificates, if provided

Insurance Information, if provided

Relevant Accreditations, if provided

 

Please note that personal information is not shared for marketing purposes.

 

Why do we process your data?

We process your data in order to be able to provide you with the services you have requested, which are provided in accordance with our Terms and Conditions of Business.

 

We require this information:

·                    to be able to contact you with regard to our service provision and for legitimate business purposes only

 

We may collect and use the information you have provided to us to:

·                    allow us to provide you with the services you request from us

·                    to monitor and improve the quality of our services

·                    respond to any email enquiries

·                    to notify you of any changes to our services

 

We will not use or disclose your personal information for any other purpose for which it is not related (or in the case of sensitive information, directly related) to the above purposes without your consent, unless otherwise authorised, required or permitted under the laws of the UK and Ireland. Information (contact names and contact details) may be shared with auditing bodies or other partner organisations only once permission has been granted by those individuals.

 

 

 

 

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic measures and procedures to protect and secure the information you provide to us. Unfortunately, transmission of information via e-mail is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee security of your data transmitted to or from us by means of e-mail and any such transmission is at your own risk.

 

Data Retention

We will never retain personal information for any longer than is necessary for the purposes we need to use it for. In general, in respect of personal information gathered in the context of a contract, we will retain personal information for the duration of the contract and a period of up to six years after the contract has expired or been terminated, in case such personal information is required for the exercise or defence of a legal claim during this period.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We store the majority of your information electronically on password protected devices. Any hard-copy records, which are minimal, are stored confidentially and in accordance with our Control of Records procedures.

If we engage external service providers, we will take all reasonable steps to ensure they comply with GDPR when they handle your information. We will also ensure that they are only authorised to use personal information for the limited purposes agreed with them.

 

Privacy Rights

You are entitled to exercise any of the following privacy rights in respect of our processing of personal information:

 

Access: You can request access to a copy of your personal information held by us, along with details of what personal information we use, why we use it, who we share it with and how long we keep it for

Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.

Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, or where we have no legal basis for keeping it.

Restriction: You can ask us to restrict the personal information we use about you where we are not able to erase personal information or where an individual has objected to our use of their personal information.

Objection: You can object to our processing of your personal information.

Portability: You can ask us to provide you or a third party with some of the personal information we hold about you in a structured, commonly used, electronic format so it can be easily transferred.

Withdraw Consent: where we ask for consent to process personal information, you have the right to withdraw consent at any time.

 

You can make a complaint about how we have used your personal information to us by contacting us by email at info@watersolutions.com or to the ICO direct.